70+ mobile, Facebook and web usability studies done for Sony Networks and in long term contracts for Yahoo, Facebook, Zynga and Glu, and for DeNA, Atari, Konami, Bandai Namco and various startups.
Effectiveness: After 30 years of doing research, this is the most effective research tool I’ve ever seen. If you are live streaming the individual sessions even busy developers typically will keep the video running at least in the corner of their monitor - and often immediately fix problems that are revealed.
For a video of a sample usability session: Click here for YouTube video
Our clients have found remote testing approaches to be very effective.
NEW Moderated At-Home Usability Tests — I can talk to them as they use the app, which is very helpful, while you can watch the test real time, to comment/probe, etc. This most closely mimics our standard in person usability playtests.
"Mirroring" sends the testers mobile app screen to their computer at home, then they screen share to a Zoom meeting so the game team can watch live.
Mirroring works through the testers local network, much safer than the internet. Via an encrypted signal Zoom sends the gameplay screen to the Zoom meeting. There’s only a 1-2 second lag, and very high reliability – in our testing we’ve never found the signal to break.
ZOOM ID, Password and a waiting room where you approve anyone entering the meeting offer good security. (Publishers can add a kill switch and digital fingerprint to increase security)
We also have: Unmoderated At-Home Usability Tests, app Concept/Art/Character Studies, through PlayTest Cloud
Online Focus Group Discussions on Zoom. Traditional Online Surveys.
Further SECURITY: PlayTest Cloud has a kill switch and unique digital fingerprint for each tester. 3,500 PlayTest Cloud projects completed — no security problems.
Hugh Bowen, 650 678-1543, [email protected]
For the last 20 years, in order to become intimate with consumers, we’ve become intimate with the products - including games, websites and mobile products. We play every level of each game we test, and watch every move consumers make when playing. We fundamentally believe that face-to-face consumer study is key.
What do console games, the web and mobile games have in common? We study all three, and they are all essentially electronic interfaces &emdash; with the same issues of flow, clarity, and ease of use. Quite simply, this fascinates me. We are experts in learning if the consumer feels comfortable or frustrated, and if the overall interaction with the device is satisfying. If not, what should be changed? What is the likely level of market success?
If you agree that the key to success is to know the heart and soul of the electronic consumer, we can help. Call us today to discuss your qualitative and quantitative research needs for games, web and mobile, at: (650) 678-1543